At Michaels Shop, we are dedicated to providing a seamless and refined experience from the moment you browse our curated collections to the day our premium botanicals grace your space. Our policies are crafted with the same care and attention to detail as our hand-assembled floral arrangements and greenery garlands, ensuring clarity, grace, and complete satisfaction for our discerning clientele.

Shipping Information

We strive to dispatch your carefully packed order swiftly and deliver it to your doorstep with the reliability you deserve.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Methods & Delivery Times

We ship globally (excluding Asia and select remote regions) via two primary services:

  • Standard Shipping: Via DHL or FedEx.
    • Delivery: 10-15 business days after dispatch.
    • Cost: A flat rate of $12.95.
  • Free Shipping: Via EMS for qualifying orders.
    • Delivery: 15-25 business days after dispatch.
    • Cost: Free on all orders over $50.

Please note: Delivery times are estimates and may vary slightly due to customs or carrier delays. Tracking information will be provided for all shipments.

Returns & Exchanges: Our Commitment to Your Satisfaction

We are confident you will love your purchase. However, if an item does not meet your expectations, our gracious returns process is designed for your convenience.

Return & Exchange Guidelines

  • Return Window: Most items may be returned within 15 days of the delivery date.
  • Condition: Items must be in original, unused, and resalable condition, with all tags, packaging, and accessories intact.
  • Return Shipping: The customer is responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged item).
  • Refund Method: Refunds are issued to the original payment method used (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: Please allow 5-7 business days for us to process your return upon receipt at our warehouse. The refund may then take an additional 3-10 business days to appear in your account, depending on your financial institution.

⚠️ Important Final Sale Items

Due to their custom-made, hand-curated nature, the following product categories are final sale and cannot be returned or exchanged:

  • Custom Floral Arrangements (including Tabletop Floral Arrangements and any Floral Arrangements specified as custom).
  • Made-to-Order Greenery Garlands & Wreaths.
  • Any Bundles & Bouquets that have been opened or separated from their original bundled packaging.

Every piece in these collections undergoes stringent quality checks before shipment to ensure it meets our high standards.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Contact our Customer Care team at [email protected] within the 15-day window. Use the subject line “Return Request” and include your order number, name, item details, and reason.
  2. Await Authorization: We will review your request and, if approved, email you a Return Merchandise Authorization (RMA) number and detailed instructions. Do not ship items back without this RMA.
  3. Pack and Ship: Securely pack the item(s) in original packaging if possible. Include a copy of your order confirmation and write the RMA number on the box. Ship to the address provided. We strongly recommend using a trackable and insured service, as we are not responsible for items lost or damaged in transit back to us.
  4. Receive Your Refund or Exchange:
    • For Refunds: After inspection, we will process your refund to the original payment method. Credit will appear within 3-10 business days after we process it.
    • For Exchanges: If the desired item is in stock, we will process the new order immediately. If unavailable, we will issue a refund or contact you to discuss alternatives.

Damaged or Incorrect Items

If your Potted Plant, Greenery Mat, or any item arrives damaged or is incorrect, please contact us at [email protected] within 48 hours of delivery. Include your order number and photos of the product and packaging. We will arrange a prepaid return label or a replacement at no cost to you, ensuring the seamless experience you deserve.

Need Further Assistance?

Our dedicated customer care team is here to ensure every aspect of your experience is as secure, refined, and stress-free as our botanicals.

Michaels Shop | Floral Decor Supply
Email: [email protected]
Postal Address: 4629 Northwest Boulevard, Kearny, US 07032

Warmly,
The Michaels Shop Team