FAQ

We specialize in premium, long-lasting botanicals designed for effortless elegance. Our collections include Artificial Trees, Floral Arrangements, Greenery Garlands & Wreaths, Potted Plants, Moss, and a wide variety of individual Stems, Bushes, and Picks. All our products are crafted for enduring beauty and realistic texture.

We offer high-quality artificial and preserved botanicals. Our Real Touch™ florals and premium preserved moss are designed to look and feel incredibly lifelike, providing the serenity of nature without the maintenance, perfect for busy homeowners and decorators.

Absolutely. Our Bundles & Bouquets, Greenery Mats, and bulk options for Floral Stems, Bushes & Picks are ideal for event planners and commercial projects. They offer both visual impact and excellent value.

For your convenience, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are secure.

No, you can check out as a guest. However, creating an account allows you to track your orders more easily and may provide access to future promotions.

Please contact us immediately at [email protected] if you need to change or cancel an order. We process orders quickly, so we can only accommodate requests if we receive them before your order has been prepared for shipment.

We are proud to offer global delivery, bringing timeless beauty to doorsteps worldwide. Currently, we are unable to ship to a few remote regions and specific areas in Asia. The checkout process will confirm if we can deliver to your address.

We offer two reliable services to suit your needs:

• Standard Shipping ($12.95): Shipped via DHL or FedEx. Estimated delivery is 10-15 business days after dispatch. Ideal for when you need your Floral Bushes, Greenery Garlands, or Tabletop Arrangements in a predictable timeframe.
• Free Shipping: Available on all orders over $50! Shipped via EMS. Estimated delivery is 15-25 business days after dispatch. Perfect for planning ahead with larger items like Artificial Trees, Bundles, or Greenery Mats.

Each order is carefully hand-packed with meticulous attention. Please allow 1-2 business days for processing before your shipment is dispatched. You will receive a tracking notification once it’s on its way.

As a global shipper, transit times can vary based on the final destination, customs, and carrier schedules. The ranges provided are careful estimates to ensure we set realistic expectations for our community of international customers.

Your satisfaction is our priority. If your item isn’t perfect, you may initiate a return within 15 days of the delivery date. Items must be returned in their original, unused condition with all packaging.

Please contact our customer care team at [email protected] for full instructions and to receive a return authorization. We will guide you through the simple, hassle-free process.

Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part or a defective item. Our customer service team will provide all details when you initiate your return.